Conversations
Handle customer conversations in DinamisAI: claim work, reply with files and saved replies, manage contacts, leave team notes, and take over from the AI.
- Available work and My workHow conversations the AI agent hands off reach your team — from a card in Available work, through a claim, to your own My work list.
- Reply to customersSend replies, files, emoji, and voice notes from the reply box, schedule messages, and understand WhatsApp's 24-hour window.
- Create and use saved repliesSave the answers you send often as saved replies, then drop them into the reply box by typing a slash and the reply's shortcode.
- Private notes and the context panelLeave notes only your team can see, mention a teammate with @, and see the customer's context in the panel beside the conversation.
- Take over a conversation from the AITake over a conversation the AI agent is handling just by replying, then hand it back to the AI when you're done.
- Message delivery statusWhat the clock, grey ticks, blue ticks, and failed mark on each outgoing message mean, and what you can do when a message fails to send.
- Manage contactsFind, open, edit, and add contacts in Contacts, and learn how DinamisAI recognises one customer who reaches you on several channels.