What is DinamisAI

DinamisAI helps your business serve and sell over chat. Customer messages from every channel arrive in one place, the AI agent replies first, and your team takes over when needed.

Who DinamisAI is for

DinamisAI is built for businesses that get many questions and orders over chat, such as shops, cafes, clinics, or service providers. Owners and admins set up channels, the team, and the AI agent. Team members reply to customers from the console in a browser or from the Android app.

How one conversation works

1. A customer sends a message through a channel you connected, such as WhatsApp or Live Chat on your website.
2. The message arrives in Conversations, and that customer's history is kept on their contact.
3. The AI agent replies first, using answers from the Knowledge base you fill in. How the AI agent works explains this in detail.
4. When the conversation needs a person, the AI agent hands it to your team, and a team member picks it up from Available work or gets it assigned directly.
5. The team member continues without asking again for what the customer already answered, and can hand it back to the AI.

The main parts of the console

• Operations — where your team works every day: Available work, My work, Conversations, and Contacts.
• AI — set up the AI agent and the Knowledge base it answers from.
• Analytics — track your sales funnel, lead sources, each team member's results, and your workspace's usage.
• Settings — connect Channels and configure your workspace.

The menu can look different for each person, depending on their role and your workspace's plan. The Console tour walks through it.

Where to start

1. Connect your first channel, such as WhatsApp Business. The other options are in the Channels overview.
2. Invite your team members and set their roles and access.
3. Add documents to the knowledge base so the AI agent can answer questions about your business.
4. Ask every team member to turn on two-step verification to secure their account.